Refund Policy

1. Digital perks are delivered immediately

Supporter packages (such as VIP and the Priority Queue tiers) are digital items. The associated Discord role and perks are granted automatically as soon as your payment is confirmed. Because delivery is immediate and the perks cannot be “returned,” all sales are final and non-refundable except where required by law or as described below.

By completing a purchase, you acknowledge that your perks are delivered right away and you agree to this policy.

2. One-time purchases

One-time purchases (such as VIP) grant your role immediately and, for permanent packages, keep it indefinitely. Once the role has been granted, the purchase is non-refundable.

3. Subscriptions

Subscription packages renew automatically each month until you cancel. You can cancel any time from the billing portal on the store page. When you cancel, you keep your role until the end of the period you have already paid for, and you will not be charged again.

We do not provide partial or prorated refunds for unused time in a billing period, and past charges for periods already delivered are non-refundable.

4. When we will make it right

We will review and, where appropriate, refund a payment in situations such as:

• A duplicate or accidental charge for the same package;
• A technical failure on our side where a role or perk was not delivered and could not be fixed;
• A charge you did not authorize (please also secure your account).

5. How to request a refund

To request a refund or report a billing problem, contact us in our Discord server at https://discord.gg/cV2NacMENm (or email [email protected]) within 14 days of the charge. Include your Discord username and the approximate date and amount so we can find the payment. We’ll respond as quickly as we can. Approved refunds are returned to your original payment method by Stripe; the time it takes to appear depends on your bank.

6. Chargebacks

If you believe a charge is wrong, please contact us first — we’re happy to help. Filing a chargeback or payment dispute instead may result in your perks being removed and your access to the community being suspended, pending resolution.

7. Contact

Questions about billing or this policy? Reach us in our Discord server at https://discord.gg/cV2NacMENm, or email [email protected].